Terms of service

TERMS OF SERVICE (TERMS & CONDITIONS)

The website peesafe.ae (the “Website”) is owned by Pee Safe. For the purposes of operating the Website in the United Arab Emirates, including order processing, payment handling, fulfilment, delivery, returns, refunds, and customer support, Kuwa Food Supplements, operated by Valeo Wellbeing Technologies DMCC (“Operator”), has been appointed as Pee Safe’s authorized business partner and operator in the UAE.

References to “we,” “us,” “our,” or the “Service” in these Terms of Service refer to the Website and the services provided through it by Pee Safe and/or the Operator, as applicable.

Operator Registered Office:
Valeo Wellbeing Technologies DMCC
1JLT-Nook-178 One JLT, Plot No: DMCC-EZ1-1AB
Jumeirah Lakes Towers, Dubai, UAE

By visiting our Website and/or purchasing products from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms, policies, and notices referenced herein or available by hyperlink, including our Privacy Policy and Return & Refund Policy.

Please read these Terms carefully before accessing or using the Website. If you do not agree to all the terms and conditions, you may not access the Website or use the Service.

We reserve the right to update, change, or replace any part of these Terms by posting updates on the Website. Continued use of the Website following any changes constitutes acceptance of those changes.

SECTION 1 – ONLINE STORE TERMS

1. Payment & Contract Formation
We must receive full payment for the products you order before your order is accepted. Once payment is received, we will confirm acceptance by sending an email to the address provided by you. Upon acceptance, a legally binding contract is formed.

2. Eligibility (18+)
Only individuals aged 18 years or older may transact through this Website. By placing an order, you confirm that you are at least 18 years old and legally capable of entering into a binding contract.

3. Lawful Use
You may not use our products for any illegal or unauthorized purpose, nor violate any laws in your jurisdiction, including intellectual property laws.

SECTION 2 – GENERAL CONDITIONS

· We reserve the right to refuse service to anyone for any reason at any time, to the extent permitted by law.

· Your content (excluding payment card information) may be transferred over networks and adapted for technical requirements. Payment card information is encrypted during transmission.

· You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without prior written permission.

SECTION 3 – ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION

We are not responsible if information on the Website is not accurate, complete, or current. Information is provided for general purposes and should not be relied upon as the sole basis for decisions without consulting more accurate sources. We may modify Website content at any time without obligation to update.

SECTION 4 – PRICES & MODIFICATIONS

· Prices are listed in UAE Dirhams (AED) unless stated otherwise.

· Delivery charges may apply and delivery may not be available to certain locations.

· Product prices, availability, and specifications may change without notice.

· We may modify or discontinue any product at any time. We shall not be liable for any such modification, price change, suspension, or discontinuance, except as required by applicable law.

SECTION 5 – RETURNS / RIGHT TO CANCEL

Returns, cancellations, and exchanges are governed by our Return & Refund Policy available on the Website. Where there is any inconsistency between these Terms and the Return & Refund Policy, the Return & Refund Policy will apply to returns and refunds.

SECTION 6 – PRODUCTS

· Certain products may be available exclusively online and may have limited quantities.

· We aim to display product images and colors accurately; however, display variations may occur depending on your device.

· We may limit sales by person, region, or jurisdiction, and may limit quantities offered.

· We do not warrant that product quality will meet every expectation, except as required under applicable consumer protection law.

SECTION 7 – DELIVERY, BILLING ACCURACY & ACCOUNT INFORMATION

1. Delivery Address
Products will be delivered to the address provided at checkout. You are responsible for ensuring that the delivery address and contact details are accurate.

2. Delivery Timelines
We aim to dispatch orders promptly; however, delivery timelines may vary due to courier performance, public holidays, force majeure events, or other circumstances beyond our control.

3. Risk & Title
Ownership of products transfers to you upon dispatch. Risk transfers upon delivery. After delivery, products are held at your risk and we are not liable for loss or damage, except where caused by us or as required by law.

4. Delivery Availability
Unless stated otherwise, we deliver within the UAE. If delivery is attempted and fails due to incorrect details or unavailability, re-delivery charges may apply.

5. Order Refusal / Limitation
We reserve the right to refuse or cancel orders, limit quantities per customer/household, or cancel orders that appear to be placed by dealers/resellers/distributors.

6. Account Information
You agree to provide current, complete, and accurate purchase and account information and update details to enable us to complete transactions and contact you.

SECTION 8 – THIRD-PARTY LINKS

Third-party links on the Website may direct you to websites not affiliated with us. We are not responsible for third-party content, policies, or practices. Use of third-party websites is at your own risk.

SECTION 9 – LIABILITY

1. Defective / Incorrect Products
If the goods delivered are incorrect, damaged, defective, or in incorrect quantity, you must notify us within 72 hours of delivery by email to support@getkuwa.com.

2. Non-Delivery
If you do not receive your goods within 14 days from the date of order, you must notify us within 15 days from the order date.

3. Remedies
If a valid issue is confirmed, our obligation will be, at our option:

o to make good any shortage or non-delivery; or

o to replace damaged/defective goods; or

o to refund the amount paid for the goods.

4. Exclusions
To the maximum extent permitted by law, we are not liable for indirect or consequential losses (including loss of profits or goodwill). Nothing in these Terms limits any consumer rights that cannot be excluded under UAE law, or liability for death/personal injury caused by negligence.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy available on the Website.

SECTION 11 – ERRORS, INACCURACIES & OMISSIONS

We may correct errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, charges, transit times, or availability, and may cancel orders if information is inaccurate, at any time without prior notice (including after an order is submitted).

SECTION 12 – PROHIBITED USES

You are prohibited from using the Website or its content for unlawful purposes, violating laws, infringing IP rights, harassment/discrimination, transmitting malicious code, collecting data unlawfully, spamming, scraping, or interfering with security features. We may terminate access for violations.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

The Service and products are provided on an “as is” and “as available” basis, except as required by applicable law. We do not guarantee uninterrupted, timely, secure, or error-free service. To the maximum extent permitted by law, we disclaim implied warranties and limit liability for damages arising from use of the Service.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Pee Safe, Kuwa Food Supplements / Valeo Wellbeing Technologies DMCC, and their directors, officers, employees, affiliates, agents, contractors, service providers, and partners from claims arising from your breach of these Terms or violation of law or third-party rights.

SECTION 15 – SEVERABILITY

If any provision is unlawful or unenforceable, it shall be enforced to the maximum extent permitted, and the remaining provisions remain valid.

SECTION 16 – ENTIRE AGREEMENT

These Terms, together with policies posted on the Website (including Privacy Policy and Return & Refund Policy), constitute the entire agreement between you and us relating to use of the Service and supersede prior communications.

SECTION 17 – GOVERNING LAW

These Terms and any disputes shall be governed by and construed in accordance with the laws of the United Arab Emirates.

SECTION 18 – CHANGES TO TERMS

We reserve the right to update or replace any part of these Terms by posting changes on the Website. It is your responsibility to review the Terms periodically.

SECTION 19 – CONTACT INFORMATION

Questions about these Terms should be sent to:

�� support@getkuwa.com
�� +971 58 544 8626

Postal Address (Operator):
Kuwa Food Supplements / Valeo Wellbeing Technologies DMCC
1JLT-Nook-178 One JLT, Plot No: DMCC-EZ1-1AB
Jumeirah Lakes Towers, Dubai, UAE

If you tell me whether peesafe.ae is on Shopify or WordPress, I can adjust the “platform” line to match exactly and also add a short “Intellectual Property” clause for the Pee Safe brand assets (logo, product images, trademarks).

Remove section 7 and share same

Below is the revised Terms of Service for peesafe.ae, with SECTION 7 (Delivery, Billing Accuracy & Account Information) completely removed, while keeping all other sections intact, renumbered correctly, and legally coherent.

You can publish this version directly.