Privacy policy
PRIVACY POLICY
This Privacy Policy describes how your personal information is collected, used, stored, and shared when you visit or make a purchase from peesafe.ae (the “Website”).
Pee Safe and its appointed UAE business partner and operator, Kuwa Food Supplements, are committed to protecting your personal privacy. This Privacy Policy explains who we are, how we collect, use, store, disclose, and protect your personal information, and the rights you have in relation to your personal data.
Who We Are
The Website peesafe.ae is owned by Pee Safe, a personal hygiene and wellness brand.
For the purposes of operations, order processing, payment handling, logistics, and customer support in the United Arab Emirates, Kuwa Food Supplements, operated by Valeo Wellbeing Technologies DMCC, acts as the authorized operator, fulfillment partner, and data processor for the Website.
References to “we,” “us,” or “our” in this Privacy Policy refer collectively to Pee Safe and Valeo Wellbeing Technologies DMCC, acting in accordance with their respective roles under applicable data protection laws.
Registered Office (Operator):
Valeo Wellbeing Technologies DMCC
1JLT-Nook-178 One JLT
Plot No: DMCC-EZ1-1AB
Jumeirah Lakes Towers, Dubai, UAE
Our Privacy Principles
We are committed to handling personal information responsibly and transparently. We comply with:
· EU General Data Protection Regulation (GDPR), where applicable
· UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL)
· Other applicable data protection and consumer protection laws
We have adopted internal policies, procedures, and safeguards to ensure personal information is processed lawfully, fairly, and securely.
Information We Collect
We collect personal information to enable us to provide products and services through the Website. This may include:
· Name
· Billing and shipping address
· Email address
· Phone number
· Payment and transaction details
· Order history
· Account login credentials
Where you have explicitly consented (for example, for surveys or promotions), we may also collect additional information such as age, gender, lifestyle preferences, or product usage feedback.
How We Collect Personal Information
We collect personal information directly from you when you:
· Place an order on peesafe.ae
· Create or manage an account
· Subscribe to marketing communications
· Contact customer support
· Participate in surveys, promotions, or feedback activities
We may also collect limited technical information automatically through cookies and analytics tools.
Purpose of Collection
We collect, use, and process personal information in order to:
· Process and fulfill orders placed on the Website
· Manage payments, shipping, and returns
· Provide customer service and support
· Communicate order updates and service-related notifications
· Comply with legal, regulatory, and accounting obligations
· Improve our products, services, and website experience
· Conduct analytics and business planning
· Send marketing communications, where consent has been provided
Legal Basis for Processing
We process personal information on one or more of the following legal bases:
· Performance of a contract (order fulfillment and service delivery)
· Compliance with legal obligations
· Consent (marketing, surveys, and optional communications)
· Legitimate business interests (analytics, fraud prevention, service improvement)
Order Fulfillment & Data Sharing
Orders placed on peesafe.ae are fulfilled in the UAE by Kuwa Food Supplements / Valeo Wellbeing Technologies DMCC.
We may share personal information with:
· Payment gateway providers
· Logistics and courier partners
· IT, hosting, and website service providers
· Analytics and marketing service providers (e.g., Google Analytics)
Such parties are authorized to process personal information only as necessary to perform services on our behalf and are required to maintain appropriate data protection safeguards.
We may also disclose personal information where required by law or regulatory authorities.
Data Storage & Security
We take reasonable and appropriate technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or alteration.
· Personal data is stored on secure servers
· Access is restricted to authorized personnel
· Employees and contractors are trained on confidentiality obligations
Credit card and payment details are not stored by us. All payments are processed through secure, PCI-compliant third-party payment gateways.
Retention of Personal Information
We retain personal information only for as long as necessary to:
· Fulfill the purposes outlined in this Privacy Policy
· Comply with legal, accounting, and regulatory requirements
Order and transaction records may be retained for a period required under applicable tax and commercial laws, after which they are securely deleted or anonymized.
Marketing Communications
Where you have opted in, we may use your personal information to send you marketing communications, product updates, and promotional offers.
You may withdraw your consent at any time by:
· Clicking the unsubscribe link in marketing emails, or
· Contacting us using the details below
Cookies & Analytics
We use cookies and similar technologies to enhance user experience and analyze website usage. Cookies do not give us access to your computer or personal information beyond what you choose to share.
We use Google Analytics to understand website traffic and usage patterns. You may opt out of Google Analytics tracking here:
https://tools.google.com/dlpage/gaoptout
You can manage or disable cookies through your browser settings.
Your Rights
Depending on your location, you may have the right to:
· Access the personal information we hold about you
· Request correction or updating of your information
· Request deletion of your personal data
· Withdraw consent for marketing communications
Requests may be made using the contact details below.
International Data Transfers
Your personal information may be transferred and processed outside your country of residence, including in jurisdictions that may not have equivalent data protection laws. Where such transfers occur, we ensure appropriate safeguards are in place in accordance with GDPR and UAE PDPL requirements.
Minors
The Website is not intended for individuals under the age of 18 years. We do not knowingly collect personal information from minors.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. Updates will be posted on this page, and continued use of the Website constitutes acceptance of the updated policy.
Contact Us
If you have questions, requests, or complaints regarding this Privacy Policy or our data practices, please contact:
Email: support@getkuwa.com
Privacy Officer: ankur@feelvaleo.com
Postal Address:
Kuwa Food Supplements
Valeo Wellbeing Technologies DMCC
1JLT-Nook-178 One JLT
Plot No: DMCC-EZ1-1AB
Jumeirah Lakes Towers, Dubai, UAE
�� +971-585-44-8626